Refund policy

I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at lvohamilton@gmail.com. If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

You can always contact me for any return question at lvohamilton@gmail.com.

Damages and issues
Please inspect your piece upon receipt and contact me immediately if it is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right. Sometimes things get damaged in shipping and I will refund your money or replace your item if this is the case.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom orders. In the case that there is an issue with a custom order, please contact me and we can work together to solve the problem. Please get in touch if you have questions or concerns about your specific item.

Exchanges I am happy to exchange a piece for another of equal value. However, you would be responsible for the shipping costs, if any, of the items. Please contact me for this.

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.